Store Policy

These Store Policies set forth and summarize certain information and policies regarding the sale and purchase of Felix Family Farm products through this website.  These Store Policies are part of and must be read in conjunction with our Term and Conditions and Privacy Policies.

WEBSITE DISCLAIMER:

PRODUCT AVAILABILITY; PRICES; ORDERS:  All purchases through our website are subject to product availability. We may limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, or jurisdiction.  Prices for our products are subject to change, at Felix Family Farm's discretion. Unless otherwise indicated, prices displayed on our website are quoted in U.S. dollars and are exclusive of shipping charges.  We do not charge, and you are solely responsible, for taxes and duties of any sort.  We reserve the right, in our sole discretion, to refuse orders.  In addition, if we believe an order is false or fraudulent, we reserve the right to inform the relevant authorities.

PAYMENT METHODS. For online orders, we accept payment by SQUARE (Visa, Mastercard, American Express, Discover). If a payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order.  Orders are shipped only after receipt of full payment.  For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of any such fees. Felix Family Farm is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

COUPONS: Coupon codes cannot be combined with any other coupon code, or any other promotional or wholesale discount.

SHIPPING: We generally ship all items within 3 or 10 business days of our receipt and acceptance of an order. Normally your item(s) go out within 3 day and are only delayed if it's out of stock and needs to be prepared. We will notify you if that is the case. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We ship through first Class U.S. Postal Service, and can provided paid tracking packages that can be tracked through their website if requested.

We fill domestic orders via U.S. Postal Service First Class mail, which generally results in delivery within 4 to 5 business days from shipping. Requests for use of a courier service or overnight shipping cannot be processed on this website; however,  we generally can accommodate these request if you place your order by phone at the telephone number first appearing on our website.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only.  Felix Family Farm is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.

We currently ship to the United States. All international sales are subject to all applicable U.S. and foreign export controls (including, without limitation, the Export Administration Act of 1979, the Export Administration Regulations promulgated thereunder, the U.S. Arms Export Control Act and the International Traffic in Arms Regulations), and by placing an order through this website, you affirm that you will comply with all such applicable export controls and regulations.

You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties may apply to international sales.  Those charges are the responsibility of the recipient of your order and vary from country to country.  It is your responsibility to check with the appropriate authorities to verify whether the country to which you are having products delivered permits the importation of those products and whether customs or import duties or similar charges will apply.  Felix Family Farm  is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), Felix Family Farm will not be responsible if the tracking information says the package was “delivered,”  which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.  If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often. 

PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren't notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.

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